Direct selling companies spend tens of thousands of dollars on equipment, marketing materials, product development and social media branding programs, but often squander or even neglect their most precious asset: the sales force's trust and belief. Over the years, working for, leading and advising more than 100 companies as a consultant, I came to learn that successful direct selling companies that excel for decades are very careful to maintain the field’s trust. Too often I have observed … [Read more...]
9 Often Forgotten Best Practices to Improve Your Sales Force Training
Your sales force members are your best customers, which means you need to constantly pour into them, encourage them and listen to their feedback. If they lose steam, your business does, too. So here are nine tips to keep in mind when training your sales force. Top 9 Tips People grow from relationships. People don't grow from training, promotions, amazing products or flashy websites. Your new people will be more likely to succeed if they have someone within the company who provides … [Read more...]
10 Simple Ways Direct Selling Companies Can Provide Extraordinary Customer Service
You want your customers to be happy, right? Then don’t overlook investing in your customer service department. This is the perfect way to over deliver, increase rapport with your sales force and build trust between your company and its customers. So many direct selling companies settle for letting their Customer Service department simply focus on taking orders and answering calls. But they can be so much more. Here are ten tips to keep in mind as you look for ways to make your customer … [Read more...]
Alan Luce’s Top 8 Reminders for Direct Selling Companies
Decades of experience has led me to much success, but more importantly, some failures. These failures have taught me more than I could have learned through only succeeding, which is why I want to offer my most valuable eight tips to help you succeed even faster. We believe the direct selling industry flourishes because its foundation is based on people helping other people succeed. That's really why we share useful articles like this one, and so many others, in simple, bite-sized … [Read more...]