If you’re reading this article and you’re in the process of launching a company in the direct selling space, it’s fairly safe to assume at least two things: One, you’re not planning to be a “nonprofit” organization, and two, you’ll be working with a back office provider. Suffice it to say, how you establish things upfront with the latter will greatly impact how well you avoid being the former. As a company that sells a product, being able to actually sell products and scale well are the two … [Read more...]
Our Customers Want to Know They’ve Been Heard
There is one word that can make a huge difference for the growth and sustainability of your direct selling business when it comes to your customers. Drum roll, please! And that one word is … LISTEN! The Easiest Way to Show You’re Listening As customers, we want to know someone is listening. The easiest way a Customer Service Rep can do that is by summarizing the customer’s inquiry. Something like this: CUSTOMER SERVICE REP: “Let me make sure I have this right. You … [Read more...]