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Our Customers Want to Know They’ve Been Heard

May 31, 2018 by Strategic Choice Partners 2 Comments

Our Customers Want to Know They’ve Been Heard

There is one word that can make a huge difference for the growth and sustainability of your direct selling business when it comes to your customers. Drum roll, please! And that one word is … LISTEN!   The Easiest Way to Show You’re Listening As customers, we want to know someone is listening. The easiest way a Customer Service Rep can do that is by summarizing the customer’s inquiry.   Something like this: CUSTOMER SERVICE REP: “Let me make sure I have this right. You say your … [Read more...]

Filed Under: Customer Service Tagged With: customer service, customer service rep, direct sales, direct selling, email inquiries, listen, magical questions, network marketing, repeat, script

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