When someone is deciding whether a company is worth engaging with, a first impression is priceless. That first impression many times comes from the design associated with your company. You can see this in any industry and on any platform: website, social media, print materials, etc. Design Communicates Legitimacy If you are looking to donate to a nonprofit, many times you visit the organization’s website. If the first few things you notice are poorly designed graphics, difficult … [Read more...]
Make Tracks to Great Customer Service
Your Customer Service department is your window into the world of your sales force. Customer Service Reps hear it all and deal with it all. Putting out fires is what they do. But that’s only half of their job. To be really effective, reps also need to carefully track what they encounter, so everyone in the organization can learn from their experiences and make future decisions based on what’s really going on in the field. Take Notes A little time spent taking the right notes in the … [Read more...]