Your Customer Service department is your window into the world of your sales force. Customer Service Reps hear it all and deal with it all. Putting out fires is what they do. But that’s only half of their job. To be really effective, reps also need to carefully track what they encounter, so everyone in the organization can learn from their experiences and make future decisions based on what’s really going on in the field.   Take Notes A little time spent taking the right notes in the … [Read more...]