Here's a summary of an article Michael Smith recently published on WorldOfDirectSelling.com. Read the entire article here → Throughout my years, I've found invaluable lessons in one field often illuminate practices in another. My time in martial arts taught me the power of basics, a principle I've carried over into setting up a client services department. Let me guide you through my perspective on why setting expectations is the linchpin to providing excellent service.   The Most … [Read more...]