Operations Executive & Systems Integrator
Experienced in virtually every aspect of direct sales, Michael is like a Swiss Army Knife of industry experience and expertise. He loves to make things work, and he loves to make things work BETTER. He understands how all the parts of the machine work, but more importantly, how they work together.
Michael has 30 years of professional experience in direct selling IT and Operations, Direction and Management. He understands the world of IT to facilitate project management, and understands the systems that are needed to make a direct sales operation work. He has extensive experience with many of the best known software platforms, (including Exigo and Direct Scale), and a wide range of ancillary services from 3PL integrations to merchant services to mobile app launches. He takes great joy in working hand-in-hand with Customer Service, and believes that every project is better with great communication. He has a special passion for startups, and is often engaged to serve as a project manager for a wide range of project types.
Michael and his wife Naysa live in the Dallas, TX area with their Pomeranian, Missi. Michael is fluent in Spanish, and very experienced in helping companies launching in new countries and supporting the U.S. Hispanic market.
Areas of Expertise
- Operations Leadership & Support
- Technology Platform & Systems Integration Specialist/Analyst
- Compensation Plan Integration and Analysis
- Startup Specialist
- IT & Technology Project Management
- Customer Service Coordination
- Hispanic Market Expertise
- Fractional Executive Leadership
I’ve had the pleasure of working with Michael Smith on projects in the past, and that experience tells me that I really want to work with him again in the future! It is rare to find an executive with such a broad understanding of what we do in leveraged sales. Michael is that guy.
He understands what we’re doing and how all the various aspects of the business function together. He’s invaluable in compensation plan planning, change, and execution. He’s lights-out with customer service, operations, and compliance. You can’t go wrong with having his expert input on matters of project management. He is an incredible resource when you’re looking at how marketing needs to coordinate with customer service and the field, and how it needs to correctly interact with the compensation plan. I recommend him highly.”
Leading Industry Consultant, Top Income Earner and New York Times Best Selling Author
As a Founder and Chief Executive who has started and operated startups and established companies, there is no one more perfectly suited to be at your side than Michael Smith. Whether it is operations, project management, or customer service, Michael not only solves the problems but insures that you are not having to deal with the very same problem again.
His approach isn’t just what he needs to get things done’ but what can work within the confines of the resources you make available to him. So his capabilities are not limited to being the right guy at the right time. With his skill set and experience, he can always be the guy that you need.
Personable, analytical, and hard-working. Michal’s effort always show up and make everyone around him more valuable.”
Steve Jamieson, CEO
As the Fractal COO at NUTRAFi, Michael Smith has been an instrumental figure in steering our company towards success. His expertise in consulting, particularly in the field of operations, has brought a level of professionalism and intelligence that is truly exceptional. Michael’s approach to problem-solving is not just effective but innovative, blending his deep understanding of operations with a consultative mindset that always keeps our business needs at the forefront.
What truly sets Michael apart is his unwavering commitment to being there for us. His responsiveness in times of need demonstrates not just his dedication to his role but also his genuine care for the success of NUTRAFi. Whether it’s strategizing for long-term objectives or addressing immediate operational challenges, Michael has consistently proven to be a reliable and insightful consultant.
His contributions have not only enhanced our operational efficiency but have also fostered a culture of continuous improvement and strategic thinking within our team. Michael Smith is more than just an Operations Guy; he is a visionary consultant whose influence extends beyond the conventional scope.”
Jennifer Switzer, CEO & Founder
*This person may have been working for a different company during their engagement with SCP.